Privacy Policy & SMS Terms

Limitless Franchise Solutions LLC DBA Hibachi Guru (“Hibachi Guru,” “we,” “our,” or “us”) values your privacy. This page explains how we collect, use, and protect personal information, and outlines the terms that apply to our SMS messaging program. By using our website and/or services, you hereby agree to and acknowledge the following:

1. Information We Collect

We may collect the following information when you visit our website, place an order, or communicate with us:

• Contact information: Name, phone number, email address, mailing or event address
• Order details: Event/meal selections, event times, event venue addresses, Terms and Conditions (hibachiguru.com/terms) signature and date(s) and payment confirmations
• Communication records: SMS messages, emails, and correspondence with our support team, and/or
• Device and usage data: IP address, browser type, cookies, and related analytics

Information entered but not submitted. If you begin a quote request and do not finish it, we may keep the contact details you have already entered so that we can follow up with you about completing it. This information is held, protected, retained and deleted on the same terms as everything else described in this policy.

2. How We Use Your Information

We use your information to:

• Process and confirm your hibachi related event, including intaking event and meal selections, event times, event venue addresses, Terms and Conditions signature and date(s), and confirmation that a deposit or balance has been paid to your hibachi service provider. Hibachi Guru does not collect payments and does not receive or store card or bank details.
• Send order confirmations, updates, and customer support messages
• Provide SMS communications regarding orders, catering logistics, or customer assistance
• Contact you by email about a quote request you started but did not complete. We will not send you text messages about an incomplete quote request
• Improve our website, menu options, and service experience, and/or
• Comply with applicable laws and prevent fraud or abuse

3. Information Sharing

We do not sell or rent your personal information.

We only share limited data with:

• Hibachi service providers who assist with event management and cuisine delivery under strict confidentiality, and/or
• Government authorities if required by law or to protect our legal rights.

4. SMS Messaging Policy

We do not send marketing or promotional text messages. A phone number is required when you request a quote, so that we can coordinate your event. If the number you give is a mobile number, we may text you only about that quote and about the event you book. These messages are part of the service you asked us for.

Those messages cover:

• Order confirmations, delivery notifications, or updates,
• Event coordination or event communications, and/or
• Customer support and follow-up messages

Message frequency may vary. Message and data rates may apply.

You can ask us to stop at any time by replying to any message by texting the words “STOP,” “QUIT,” “END,” “REVOKE,” “OPT-OUT,” “CANCEL,” or “UNSUBSCRIBE”

SMS messages may come from one of several numbers operated by or on behalf of Hibachi Guru and we will always identify ourselves as Hibachi Guru.

For help, contact us at sales@hibachiguru.com

Your phone number is used only by Hibachi Guru and its Providers.

We abide by the FCC’s “Opt-Out Rule” and should you opt out of SMS messaging, Hibachi Guru will:

• Allow consumers to revoke consent in any reasonable manner including the methods identified above;
• Honor revocation requests within 10 (ten) business days of receipt; and
• Only send a post-revocation text message one time after receipt of a revocation request to clarify the scope of the consumer’s revocation (a “clarification message”).

Email-only communications. You may ask us at any time to contact you by email only, including about your event. We will honour that request and will communicate with you about your quote request and your event by email to the address you provide, and you will receive the same service.

5. Customer Support

For assistance with SMS or order-related questions:

• Call or text our customer support line 302-468-7309
• Email sales@hibachiguru.com

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or misuse. However, no electronic transmission is completely secure, and you acknowledge the inherent risks of sharing information online. We only keep your records until after your event has occurred, or four (4) years from data input, whichever is later.

We encrypt your records for your security.

Under Pennsylvania’s Breach of Personal Information Notification Act (the “Act”), personal information under the Act includes your name combined with an unencrypted, unredacted Social Security number, driver's license or state ID number, financial-account or card number with its access code, certain medical or health-insurance information, or online-account credentials in case of data breach. Hibachi Guru will notify the Attorney General and all other applicable state and federal agencies concurrently once a breach of the data controlled by Hibachi Guru reaches more than five hundred (500) Pennsylvania residents. Additionally, if a data breach occurs for your data controlled and/or held by Hibachi Guru, you will receive a notification by email and, where applicable, by phone, without unreasonable delay.

7. Your Choices

You may:

• Update or correct your personal details by contacting us
• Opt out of SMS messages at any time, and
• Request we delete your personal data in writing, subject to the legal retention requirements described below.

Some records must be kept even after a deletion request. We retain records of your text message consent, and of any opt-out request, for as long as is necessary to demonstrate compliance with the Telephone Consumer Protection Act, under which we carry the burden of proving that consent was given. We retain records relating to your event and to your agreement to our Terms and Conditions for four (4) years, which is the limitation period under 42 Pa.C.S.A. §5525 and the Pennsylvania Commercial Code at 13 Pa.C.S.A. §2725.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above or as required by law, such as tax or audit obligations. Such length of time is four (4) years from your data input.

9. Cookies and Tracking

Our website may use cookies and analytics tools to understand visitor behavior, improve performance, enhance user experience and confirm signature of our Terms and Conditions form (hibachiguru.com/terms). You can manage cookie preferences in your browser settings.

10. External Links

Our website may contain links to other websites or services not operated by Hibachi Guru. We are not responsible for their privacy or data practices.

11. Updates to This Policy

We may update this Privacy Policy and SMS Terms periodically. Updates will be reflected by a new version number and effective date above. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or SMS Terms, please contact:

13. SMS Terms & Conditions Summary

For convenience and compliance with carrier requirements, the following terms apply to all text messaging interactions:

• Message frequency may vary.
• Message and data rates may apply.

To opt out, reply to any message by texting the words “STOP,” “QUIT,” “END,” “REVOKE,” “OPT-OUT,” “CANCEL,” or “UNSUBSCRIBE”.

For help, email sales@hibachiguru.com